Support
How to reach us
Email hello@amicalolapros.com. We reply within 24 hours, every day. We do not take support calls; email keeps a record for both of us and gets you a complete answer.
Something wrong with a request or a pro? Use the Report a problem link in your confirmation text or on the thank-you screen. No login needed.
Pros: your dashboard has a dispute button on every lead and a one-click cancel on the Billing screen. Anything else, email us.
Frequently asked questions
For homeowners
How do I stop the texts? Reply STOP to any text from us. You get one confirmation and nothing more. STOP also closes your open request.
I don't need help anymore. How do I close my request? Reply DONE to any text about it. Pros who have not called you lose your details. A pro who already accepted is told you closed it.
I never got a call. Up to 3 local pros got your request. If none accepted within 24 hours, we re-sent it once to the next pro. If still no one accepted, we texted you to say so. If you were told a pro accepted and nobody called, use Report a problem and we will follow up by email within 24 hours.
Does it cost me anything? No. Homeowners never pay us.
The pro did a bad job. Can you fix it or refund me? No. Once a pro accepts, the job is between you and them. We do not perform, mediate, refund or guarantee work. Please still Report a problem: two reports from different homeowners pause a pro's listing while we review.
Who sees my phone number? Only a pro who accepts your request, up to 3 for one request. We never sell it. See the Privacy policy.
For pros
How do I cancel? One click on the Billing screen in your dashboard, or the cancel link in any billing email. No call, no reason. Your listing runs to the end of the current 30-day period. No partial refund. You can un-cancel before the period ends.
Why was I charged? / How does the lead floor work? AP Leads bills $139 at the end of each 30-day period only if 3 or more leads were delivered to you in that period (5 for founding members in their first three periods). Under the floor, the period is free, automatically. "Delivered" means sent to your phone, not accepted. If a lead was bad, dispute it: a credited lead comes off the floor count. The Bundle bills the $149 receptionist portion every period; only the $90 lead portion follows the floor.
How do I update my card? Billing screen → Update card. It opens the secure Stripe portal; we never see your full card number. If a charge failed, use the link in the text or email we sent you. Your listing pauses after the final retry until the card is updated.
How do I dispute a lead? Open the lead in your dashboard and tap Dispute. Wrong number, outside my area, duplicate, and no answer after two tries are credited automatically: $15 off your next charge, capped at $75 per period. Other reasons get an email answer within 24 hours.
How do I stop texts but keep my account? Lead alerts are texts, so STOP also stops leads. To pause leads instead, use Pause on the Service area screen. To turn texts back on, reply START or use the dashboard.
The receptionist isn't answering my calls. Almost always, forwarding is not set at your carrier. Dashboard → Receptionist → Text me the steps sends your carrier's exact dial code. Then call your own business number; the dashboard flips to Forwarding verified when the assistant picks up.
How do I report a safety or legal issue, or reach a manager? Email hello@amicalolapros.com with "Urgent" in the subject. It is read in every reply window and escalated to our Operations Manager.
Related pages
Terms of service · Privacy policy · Text message terms · AI disclosure · About
Amicalola Pros LLC · hello@amicalolapros.com · We reply within 24 hours.